Private User Orders Go to the page Private User Orders and make your product selection. Then enter your personal information and order your subscription. You will automatically receive an order confirmation/invoice by E-Mail. Upon receipt of payment we will send you your access data and then you can log-in to our online service. If you pay with credit card, you will immediately receive your access data.
Corporate Orders Order your subscription either by telephone or with our Order Form. In either case you will receive an order confirmation/invoice from us. We shall immediately set-up your company access data and send you a notification by E-Mail, together with information to forward to your employees. Every employee can then request his personal access data from us which will be sent out promptly by email. Upon request we can set up all user accounts in advance and send the access data directly to your employees.
Log-in After you receive your user data, you can Log-in. For this purpose you'll find a log-in section in the upper right hand corner on any LernFilme page. There you enter your username and password and confirm your entries via the log-in button. After successfully logging-in the subscribed products are available immediately.
The login always gives a messages that a cookie should be saved. Please see the previous point.
Subscription Renewal You do not have to remember to renew your subscription. Shortly before your subscription expires you will receive a request for payment via E-Mail from us. If this amount is timely paid your subscription will be extended for another year and you will receive an invoice by email from us automatically. If you decide not to pay the amount, your access to the online service will expire.
A product change within an ongoing annual subscription period is not possible. If you need access to further products, you must additionally subscribe to them.
Your subscription ends automatically after 12 months. A cancellation is not required.
System requirements Hardware: You can play our videos with any device connected to the Internet with sound output. Ideal for learning are PC, laptop or tablet with a larger screen or a secondary monitor.
Software: To play our videos, any current browser is sufficient. In order to execute the shown practically yourself, you need the program covered in the respective learning module.
Message "Unsupported video type or invalid file path" If this message appears in your Internet Explorer or Microsoft Edge browser, please do the following: Open the Control Panel and here the "Internet Options". Open the "Security" tab in the dialog box. In the top selection window, select "Trusted Sites" and click the "Sites" button. Remove the entry "https://www.lernfilme.com". First deactivate the option "For sites of this zone a server check (https:) is required". Then enter "www.lernfilme.com" in the upper input field and click on the "Add" button. Then confirm with "OK" twice to complete the process.
Film Plays without Image The image is not displayed when you play a video. This could be because of a network interruption that the film does not immediately play. Stop the video in such a case and start the film again.
Errormessage "Reference invalid" Especially in the sample files for Microsoft Excel, internal references are used to reference a specific table or range of cells. If you open the sample file directly after downloading in your browser's temporary memory store you receive a message, that the reference is not valid. Before working with the sample files, they must be saved in "My documents" or another folder you have created.
Sample file cannot be opened When you try to open a sample file, a message appears that our site is not one of the trusted Web sites. To add our site to the trusted sites, proceed as follows: Start your Internet Explorer and select "Internet Options" from the "Tools" menu. Open the tab "Security" in the dialog box. Select "Trusted sites" in the top menu box and click the button "Sites". First disable the option "For all sites in this zone server verification required (https:))". Then enter "lernfilme.com" in the upper field and click on the "Add" button. Then confirm twice with "OK" to finish.
Online Courses If you want to become familiar with a particular program step by step, we offer online courses. Depending on the product, you will find groups of courses devised for different levels of knowledge. These online courses are didactic and each film is prepared to build one upon another. You can resume the course at any time and determine your own learning rhythm. With the Orange ticks on the right, you always know which films you have already seen.
Working with the video instructions When you have decided on a film, simply click the film title and. the desired film will play automatically in a new window. During play you can stop the film at any time using the playback bar, play from the beginning, or with the slider, wind forward and back. After you have viewed the film, close the window. While playing the film red and blue rings hover over every mouse click made. The blue rings mark a left click, while the Red rings indicate a right click.
Using the sample files For many films we offer sample files used in the films as download options. To understand the example shown in the film, first load the sample files onto your computer and then start the film.It is necessary to save the files before starting work in "My documents" folder or another folder you have created. If you do not want to use sample files, just immediately start the movie.